A woman locked alone in an Air Canada plane posted the story of her ordeal on Facebook prompting the company to launch an investigation on the event. The woman fell asleep on board and did not realize that everyone had left until much later.
Canadian Airline company Air Canada is investigating how was it possible for the crew members of a plane to leave the plane without realizing that there was still a sleeping passenger on board.
The carrier reacted to the story a woman told a friend. She said she woke up “alone” on a “cold night” aboard an Air Canada plane in Toronto earlier this month.
In a June 19 Facebook user, Tiffani Adams told a friend, Deanna Noel-Dale, that she thought she was “had a bad dream”.
Air Canada confirmed that the incident did indeed occur, but declined to comment on its landing procedures or whether there was negligence on the part of the passenger. “We are examining this matter. We have no further details to share. We are in contact with the client,” Air Canada told journalists.
Ms. Adams wrote that when she woke up, she tried to call her friend to try to tell her what had happened, but the battery on her phone was dead. She could not charge it because the power supply to the unit had been cut off. She admitted to having panicked when she found that “the kind of walkie-talkie in the cockpit” did not work either.
She tried unsuccessfully to send a “S.O.S.” using a flashlight through one of the portholes. She then opened the cabin door. She leaned a little and drew the attention of a ground staff member who got her off the plane.
The unfortunate passenger wrote that Air Canada staff asked her if she was well and whether she wanted a limousine to drive her back to a hotel, but declined the offer. She added that company officials had apologized, promising that an investigation would be conducted.
“I have not slept much, because I suffer from recurring nocturnal nightmares. I’m afraid to wake up alone and locked up in a dark place,” she said.
The Associated Press tried to reach Ms. Adams through Ms. Noel-Dale’s Facebook account, but had not received an answer by late morning.
In a response to the Facebook message, the company said it was surprised and “very worried”. She asked Ms. Adams to send her a private message to provide more details on this robbery.
“We’ll take a look at it,” wrote Air Canada.